Thank you for shopping with Enzo Nusantara. We are committed to providing quality products and customer satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
We accept return requests within 7 (seven) days from the date the product is received by the customer.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- The item must include proof of purchase or order confirmation
- The item must not be damaged due to customer misuse
Returns that do not meet these conditions may be rejected.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Digital products or downloadable services
- Items purchased during promotions, clearance, or special discount events
- Products damaged due to improper handling by the customer
- Perishable goods (if applicable)
Refunds
Once your returned item is received and inspected, we will notify you via email or WhatsApp regarding the approval or rejection of your refund request.
If approved:
- Refunds will be processed within 3–7 business days
- Refunds will be made using the original payment method used during purchase
- Bank transfer processing times may vary depending on your financial institution
Shipping fees are non-refundable unless the return is caused by our error (wrong item sent or defective product).
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
If you need an exchange, please contact our support team first before sending the product back.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our mistake.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without proof of shipment. Similar policies are common in standard return frameworks.
Order Cancellation
Orders may be canceled only before they are processed and shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
To request cancellation, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Website: https://enzonusantara.com
Email: admin@enzonusantara.com